Terms of service

For citizens

• You may only file requests about issues you have personally observed or experienced.
• You retain ownership of the content of your complaints. By marking a complaint public you grant a non-exclusive license to display it in the transparency feed.
• Knowingly false complaints may be removed and the account disabled.

For officials

• You agree to handle requests routed to your agency in good faith and within reasonable timelines.
• You agree to respond truthfully on the public record where the case is public.
• Your response time is logged and surfaced in the public agency leaderboard.

Draft. Final binding terms will be issued after legal review.